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Case Studies

What we have achieved with our clients.

The best way to tell the story of VISION is to describe what we’ve achieved with our clients and how. Along our journey we have been fortunate to work with companies such as IBM, Cemex, General Motors, Lloyds TSB, Citi, Scottish & Southern Energy (SSE), RSA, Telefonica, Warner Music and many others. We pride ourselves on delivering major operational and financial benefits – fast. Here is a summary of some of our results.

We have assisted:

  • One of the UK’s fastest growing utility companies to grow its customer base from 2.5m to 5m customers.
  • One of the largest UK banks develop a mortgage service line that moved from under a 1% market share to a 10% share in 18 months.
  • A major international mobile telecommunications company to realign its management and culture to meet the challenges of rapid revenue growth and geographical expansion.
  • A leading North American cement manufacturer to transform into a global industry leader.
  • One of the world’s leading ATM manufacturing and servicing companies to raise their Net Promoter Score from 6% to 66%.
  • A leading German engineering company to earn the highest profit margins in their industry.

At VISION we like to tell our stories so please contact us, and we will share with you how we have worked alongside our clients to achieve such transformational results.

  • Financial Services

  • Utilities

  • Capital Projects

  • Sales and Service Breakthrough

  • IT

  • VISION Through the Years

RSA Insurance

RSA Insurance Group plc (formerly Royal and Sun Alliance) is a multinational general insurance company headquartered in London. RSA has major operations in the UK, Ireland, Scandinavia, Canada and Latin America and provides insurance products and services in more than 140 countries through a network of local partners. It has 20 million customers globally. RSA was formed by the merger of Sun Alliance and Royal Insurance in 1996.

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Intel Corporation

In 2015, Intel needed a new ability to build a manufacturing capacity rapidly in order to retake its position of leadership in the industry. The build involved the installation of 700 applications which cost between $25 – $100 million each. The overall cost of the project and the estimated timeframe were uncompetitive.

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RSA Insurance

RSA Insurance Group plc (formerly Royal and Sun Alliance) is a multinational general insurance company headquartered in London. RSA has major operations in the UK, Ireland, Scandinavia, Canada and Latin America and provides insurance products and services in more than 140 countries through a network of local partners. It has 20 million customers globally. RSA was formed by the merger of Sun Alliance and Royal Insurance in 1996.

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PayPal Holdings, Inc.

In 2014 Louise Phelan (VP Global Operations EMEA) asked VISION to work with her and her leadership team. She wanted her leadership team to step up to a new level of leadership and be able to coach their direct reports.

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Intelligent Finance

In a time of turmoil among new e-banks, a newcomer burst on to the market. After its first full year of business, this bank had won STG£5.3 (US$9.6) billion of mortgage lending, a full 9% of the UK mortgage market.

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Southern Water

Southern Water is a water company in the south-east of England providing services to 4.5 million people. With a UK turnover of £716.2 million and a SIM run rate of 64.5, Southern Water was 17 out of 21 in the industry ranking. Darren Bentham, Chief Customer Officer, was determined to move from a fearful, mostly regulator-focused company, to a highly collaborative customer-focused company.

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SSE

SSE plc (formerly Scottish and Southern Energy plc) is a FTSE 100 company based in Perth, Scotland. It took shape out of the privatization and merger of Scottish Hydro-Electric and Southern Electric. Today, SSE is the UK’s second largest supplier of electricity and natural gas, the largest generator of renewable energy, and the only UK energy company involved in electricity transmission and distribution and gas distribution.

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Intel Corporation

In 2015, Intel needed a new ability to build a manufacturing capacity rapidly in order to retake its position of leadership in the industry. The build involved the installation of 700 applications which cost between $25 – $100 million each. The overall cost of the project and the estimated timeframe were uncompetitive.

Read more

Southern Water

Southern Water is a water company in the south-east of England providing services to 4.5 million people. With a UK turnover of £716.2 million and a SIM run rate of 64.5, Southern Water was 17 out of 21 in the industry ranking. Darren Bentham, Chief Customer Officer, was determined to move from a fearful, mostly regulator-focused company, to a highly collaborative customer-focused company.

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Digicel

VISION promised to cut approximately $11 million from a $29 million customer care budget by reducing headcount while minimizing customer churn and not having Net Promoter Score (NPS) fall by more than 10 points.

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CEMEX: Patrimonio Hoy

Developing and launching a market transforming innovation to low-income, developing world markets

CEMEX is one of the leading manufacturers of cement in the world with annual sales of $15.1 billion in 2011.

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Metronet

Metronet Rail (MRBCV) is responsible for a third of the London Underground network. The terms of the Private Public Partnership (PPP) contract provides strict requirements for MRBCV to ensure quality of service, rewarding for improved performance but penalising for failure to deliver to stringent performance criteria.

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Stepstone

Product Development, IT, and country-based sales functions did not coordinate well enough for new products to come out on time, at the quality sought, and with the appropriate sales training.

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BNP Paribas

The new global head of Hedge Fund Services (HFS) sought to design an efficient profit centre for his global business. He asked for VISION’s help in developing the technology strategy, agreeing it at a global level, and leading the subsequent technology programme.

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Intelligent Finance

In a time of turmoil among new e-banks, a newcomer burst on to the market. After its first full year of business, this bank had won STG£5.3 (US$9.6) billion of mortgage lending, a full 9% of the UK mortgage market.

Read more

CEMEX: Patrimonio Hoy

Developing and launching a market transforming innovation to low-income, developing world markets

CEMEX is one of the leading manufacturers of cement in the world with annual sales of $15.1 billion in 2011.

Read more

Metronet

Metronet Rail (MRBCV) is responsible for a third of the London Underground network. The terms of the Private Public Partnership (PPP) contract provides strict requirements for MRBCV to ensure quality of service, rewarding for improved performance but penalising for failure to deliver to stringent performance criteria.

Read more

Intelligent Finance

In a time of turmoil among new e-banks, a newcomer burst on to the market. After its first full year of business, this bank had won STG£5.3 (US$9.6) billion of mortgage lending, a full 9% of the UK mortgage market.

Read more

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