Scottish Water is a statutory corporation that provides water and sewerage services across Scotland. It is accountable to the public through the Scottish Government.
As investment was ramping up Scottish Water found their overhead costs versus pound-in-the-ground were higher than the industry norm. Construction projects were taking too long. Scottish Water required a radical change to shift its performance.
• Very siloed, multiple handovers, too many touchpoints
• Poor coordination and weak commitments
• The same approach to all projects
• Conflicting priorities & costly rework
• Many deliverables.
• 50% quicker to site
• 30% reduction in costs to Start on Site
• 15% reduction in overhead costs
• Reduce carbon emissions toward Net Zero
• Collaboration and integration with supply chain and Alliance Partners
• 5% net margin, gain position.
• More than 50%-time savings
• 30% cost savings
• Different styles of leadership were created
• Cross-functional teams working collaboratively
• Rebuilt trust between Scottish Water functions and Alliance Partners
• 5% net margin, gain position.