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Healthcare
We support health systems to deliver under pressure.

From national rollouts to local redesigns, we work alongside healthcare teams to stabilise services, reduce waiting times, stand up new programmes, and build capability that lasts.

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What We Do

We don’t pitch from the outside. We step into live programmes, lead where needed, and support system teams to move quickly and credibly.

Our focus areas:

  • Mobilising national public health programmes
  • Reducing long wait times in primary and community care
  • Standing up chronic disease hubs and pathways
  • Governance and leadership redesign
  • Rapid training, contact centre, and workforce deployment

Dr. Jennifer Martin
HSE Quality & Patient Safety Intelligence

Testimonial

“VISION got involved in the COVID 19 programme when we needed a skilled and experienced partner that would help us manage the GP community during a time of crisis.”

Procurment Lead (COVID Health Service)

Testimonial

“VISION embedded in our busy workplace effortlessly from the very start. They got stuck in and provided on-the-ground improvements throughout the project, along with the longer-term strategic goals. Their ability to form meaningful relationships with stakeholders was a huge positive and rendered them extremely effective in their role”

Lead Consultant Diabetes

How We Work

We’re embedded, not external. Our teams work inside live operations on site, under pressure, alongside system leads. We start with what’s already available and move quickly. That means we don’t wait for perfect data or perfect conditions we bring short cycles, clear feedback loops, and coordination practices that keep things moving. Our experienced consultants, relationship managers, analysts, and programme lead focus on building trust, creating visibility, and holding teams to good promises even in high-stakes or politically sensitive environments. We back this with clean governance, simple tools, and steady reporting that gives decision-makers what they need, when they need it.

When to Bring Us In

Bring us in when delivery is stuck or stalling. When winter plans exist on paper but not in practice when wait lists have blown past thresholds and clinical leads are under pressure and unsure of the next move. When morale is low, responsibility blurred, or the team is rotating fast. We work best where the system is under load helping clinical, operational, and strategic leaders move forward.

Examples of Delivery
National Vaccine Distribution — GPs & Pharmacies
  • Built and mobilised the entire delivery service in under 3 weeks for COVID vaccine deployment
  • Supported 10M+ C19 vaccine doses through GPs and pharmacies
  • Created a 30-person Relationship Management team to manage over 22,000 GP and pharmacy interactions
  • GP call volume dropped from 300/day to under 20/day, due to trust and clarity
  • Built CRM and reporting from scratch to manage end-to-end operations

→ HSE: GP and Pharmacy COVID 19 Vaccination Program Rollout 

Chronic Disease Pathway
  • Routine cardiology outpatients department wait times cut from 30+ months to under 9 months
  • Community waitlists cut by 73%, diagnostic throughput increased by 50%
  • Enabled GP referrals to drop by 40–50% through new triage and diagnostics

→ Uniting Care Teams, Unleashing Capacity: Vision’s Blueprint for Rapid Healthcare Access

Primary Care Waitlist Reduction
  • Cleared over 3,300 long-waiting patients across nine sites
  • Introduced shared caseloads, patient validation calls, evening clinics
  • DNA rates dropped to 4% 

100% of Priority-2 OT patients seen or scheduled

→ Primary Care Patient Waiting List Reduction Challenge

→ Occupational Therapy Waiting-List Transformation

Vaccinator Training Programme (COVID)
  • Trained and deployed 5,000 vaccinators in under 6 months
  • Mobilised 24 national training locations and 6 regulatory bodies
  • Used simple systems and rolling planning to move fast without losing control
Contact Tracing Centres (COVID Wave 1 & 2)
  • Built 8 contact centres in 10 days, trained 1,800 tracers
  • Managed up to 6,600 calls/day
  • Daily huddles secured operational commitments and cleared all cases same-day
GP Referral Management (COVID)
  • Designed and operated the national GP-to-CVC patient transfer process
  • Handled over 20,000 transfers, coordinated across GP and HSE systems
  • Service was embedded into BAU delivery once stabilised

“Two core skills we develop when we look to mobilise in an organisation. First is listening not just to what is said but to what somebody is saying but listening to the background. Listening to what their underlying concerns are, what their fears and worries are. And the second skill is making promises to people that they can count on and act on. For example, if I promise to deliver vaccines to a GP somewhere in Ireland by 10am the following morning they have confidence I will deliver.  Sounds simple – but challenging to implement.
What we do at VISION is focus on mobilising people, acting in uncertain environments. That skill is the heart of what VISION does.”

Billy Glennon, CEO VISION Consulting

Let’s Talk

If you’re carrying responsibility for delivering under pressure and need support, we’re ready to work with you.

📨  etreacy@vision.com