The message is simple: Trust has been lost and the digital world is here. Successful relationships with customers in the digital world are high-trust relationships. It is time for bankers to rebuild trust at the same time as developing all the communications and analytical advantages of digital technology. There is no other way. The highly digitalised, non-bank competitors are already taking the best parts of banking. Time is short. Is Apple about to join the fray? Is Amazon? Is Facebook?
Read the full ‘ Rebuilding Customer Trust in Retail Banking‘ report by IBM and VISION.
If you have a question or would like to speak with one of our team members, submit your inquiry and we’ll be in touch shortly.