Seeing Friction Clearly
A familiar meeting Does this sound familiar? You sit through the meeting politely. Everyone does. The presentations are...
VISION helps its clients develop propositions that fundamentally enhance the perception of their business in the eyes of the communities, partners, and customers. they serve. We deliver radical bottom-line improvements in multi-channel sales, service, and customer satisfaction.
Our unique methods identify key ethical and conventional value differences between groups. We then design a service promise and associated micro practices to bridge those differences and radically change the way that our clients and their customers engage.