Service Innovation
Transforming your promise to customers: higher sales and morale within 90 days
"Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise." - L.L. Bean
Since L.L. Bean launched that first, famous service promise, service promises have repeatedly proven their power to enhance customer satisfaction, improve word of mouth and increase sales.
But a company has to do two things right to make a service promise produce a step change:
- Invent a service promise that relieves a broad customer anxiety produced by your industry.
- Quickly establish company processes and culture to live and breathe the promise.
VISION consultants work with your customers to understand their fears and anxieties and to design the right promise.
Then VISION designers and mobilisers work with both your front-line and delivery staffs to change processes and transform customer-facing associates and their back-office support into people who like making promise to customers and delivering on them.
VISION is the only consultancy that transforms your business’s network of internal requests and promises.