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Who we are, what we do

Since our beginnings in 1984, VISION has been trusted by many of the world's leading companies to create breakthroughs and bring transformational change. These results have been achieved by VISION bringing original and entrepreneurial thinking to significant business challenges.

Companies such as Paypal, Pepsi, Digicel, Ericsson, Soangroup, IBM, Cemex, General Motors, Lloyds TSB, Citi, Scottish & Southern Energy (SSE), RSA, Telefonica, Warner Music and many others have worked with VISION to create new business models and attack issues in a more innovative way.

Delivering transformational improvements

In the area of Customer Experience we profitably transform the relationship between customers and employees by designing a set of service promises that significantly raises the value of your business, developing trust and ensuring the customer's experience exceeds their expectations. We then work with our clients, throughout their organisation, to ensure the service promise is delivered consistently and profitably through sustainable cultural and behavioural change.

In Call Centre Excellence, our VISION Learning Teams™ offering is a proprietary and copyrighted systematic program for transforming customers into promoters. Implementing our Commitment-based Management methodology™, VISION Learning Teams™ utilise proprietary group learning techniques to transform the performance of customer-facing teams. We improve your teams' communication skills so that they make and meet commitments to your customers that consistently deliver superior customer service. Whether the customer facing team is service or sales focused, our clients will attest to breakthrough results within 90 days. 

In Leadership Transformation we develop bespoke programs of group and individual coaching and training that allow leaders to emerge more equipped to lead their organisations. Our programs drive critical self awareness and the capacity to embrace the responsibility for the future performance of both the individual and business. VISION's Leadership practices gives them the tools they need to achieve their ambitions, spot hidden opportunities and make the transformation to delivering on the future.

On Efficient Capital Projects (ECP), VISION's methodology ensures that major projects are delivered faster, more cost efficiently and with greater longer term return on investment. To achieve this we develop a strategic plan that identifies the key commitments and promises required from each of the project's internal and external stakeholders. Our consultants then work with the stakeholders to publicly take ownership of these commitments and map and manage the consistent delivery of their promises. Our approach breaks the project down into bite size pieces so that each stakeholder can see and celebrate the impact of meeting their sequential promises. The result is a project that is delivered more efficiently and in a moral boosting manner.  

We invest with our Clients

We are so confident about the results we can deliver we are prepared to link a portion of our fees to the value we produce. We are willing to share risks and rewards. 


EU Regulatory Information

Registered Office

VISION Holdings Limited. Registered in Ireland Number: 167355.

Registered Office: EastPoint Business Park, Fairview, Dublin 3, Ireland.

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Media Centre

The VISION media centre provides the media with information about VISION and its work.

Check our facts below, or download photographs from the media resources section.

For additional queries, please contact

Who We Are

VISION is a global company which designs transformative, revenue-boosting customer experiences, develops elegant, efficient delivery systems, and leads clients through the behavioural change necessary. VISION has recently completed significant projects for such clients as RSA, SSE, NCR, and Bank of Ireland. Headquartered in Dublin, Ireland, VISION operates from five locations in European and American markets. 

Media Relations

VISION Consulting,
Dublin 3,
Tel: +353-(0)1-2400200
Fax: +353-(0)1-2400201

Global Locations

Dublin - Group Headquarters
New York


Privately-owned by management and employees.


  • Billy Glennon, Group CEO
  • Gerald Adams, Co-founder, Group Director
  • Charles Spinosa, Group Director
  • Graeme Toolin, Chief Financial Officer
  • Raul Medina-Mora, Director, Mexico
  • Andres Jadrijevic, Director, Chile




ACC Bank
Bank of Ireland 
BNP Paribas 
Center for Hip Preservation, Hospital for Special Surgeries
Deutsche Bank
Goldman Sachs
Halifax Bank of Scotland
Hibernian Group (member of AVIVA Group)
Intelligent Finance (a division of Halifax plc)
Irish Payment Services Organisation (IPSO)
Irish Rail
Irish Rugby Football Union
JP Morgan 
Lloyds TSB
Nova Information Systems
Royal Bank of Scotland
Scottish Water
Thames Water
UK Power Networks
US Bank
Voith Siemens Hydro
Warner Music Group

Recognition and Awards

  • Deloitte & Touche: Fast 50 2000, VISION was one of the 50 fastest growing technology companies in the US.
  • Standard of excellence award for and outstanding website award for
  • Financial Adviser magazine: Gold Award for in the Best Mortgage Provider category.
  • Gomez: Online banking survey: First for credit card in ease of use.
  • Blays' Internet ratings: ranked among Top 10 finance websites.
  • Scottish National Business Awards: - "Large Company of the Year", "Financial Services Company of the Year" and "Scotland's Best Company of the Year".
  • Shortlisted for Management Consultancy Association Award in Operational Performance category for the London Underground project.
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Media Resources

The VISION media resource allows members of the media access to images and other information when preparing and presenting stories. 


Logo Media centre

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If VISION makes the news, let us know

Director Photographs

Director Photographs - Billy Glennon High res Director Photographs - Billy Glennon Low res Director Photographs - Gerald Adams High res Director Photographs - Gerald Adams Low res Director Photographs - Charles Spinosa High res Director Photographs - Charles Spinosa Low res

For additional documents, please use the Contact us section below.

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Contact us