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Company

Who we are, what we do

Since our beginnings in 1984, VISION has been trusted by many of the world's leading companies to create breakthroughs and bring transformational change. These results have been achieved by VISION bringing original and entrepreneurial thinking to significant business challenges.

Companies such as Paypal, Pepsi, Digicel, Ericsson, Soangroup, IBM, Cemex, General Motors, Lloyds TSB, Citi, Scottish & Southern Energy (SSE), RSA, Telefonica, Warner Music and many others have worked with VISION to create new business models and attack issues in a more innovative way.

Delivering transformational improvements

In the area of Customer Experience we profitably transform the relationship between customers and employees by designing a set of service promises that significantly raises the value of your business, developing trust and ensuring the customer's experience exceeds their expectations. We then work with our clients, throughout their organisation, to ensure the service promise is delivered consistently and profitably through sustainable cultural and behavioural change.

In Call Centre Excellence, our VISION Learning Teams™ offering is a proprietary and copyrighted systematic program for transforming customers into promoters. Implementing our Commitment-based Management methodology™, VISION Learning Teams™ utilise proprietary group learning techniques to transform the performance of customer-facing teams. We improve your teams' communication skills so that they make and meet commitments to your customers that consistently deliver superior customer service. Whether the customer facing team is service or sales focused, our clients will attest to breakthrough results within 90 days. 

In Leadership Transformation we develop bespoke programs of group and individual coaching and training that allow leaders to emerge more equipped to lead their organisations. Our programs drive critical self awareness and the capacity to embrace the responsibility for the future performance of both the individual and business. VISION's Leadership practices gives them the tools they need to achieve their ambitions, spot hidden opportunities and make the transformation to delivering on the future.

On Efficient Capital Projects (ECP), VISION's methodology ensures that major projects are delivered faster, more cost efficiently and with greater longer term return on investment. To achieve this we develop a strategic plan that identifies the key commitments and promises required from each of the project's internal and external stakeholders. Our consultants then work with the stakeholders to publicly take ownership of these commitments and map and manage the consistent delivery of their promises. Our approach breaks the project down into bite size pieces so that each stakeholder can see and celebrate the impact of meeting their sequential promises. The result is a project that is delivered more efficiently and in a moral boosting manner.  

We invest with our Clients

We are so confident about the results we can deliver we are prepared to link a portion of our fees to the value we produce. We are willing to share risks and rewards. 

 

EU Regulatory Information

Registered Office

VISION Holdings Limited. Registered in Ireland Number: 167355.

Registered Office: EastPoint Business Park, Fairview, Dublin 3, Ireland.

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