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Who we are, what we do

Since 1984, many of the world's leading companies have trusted VISION to provide innovative solutions that help them to create breakthroughs by transforming management practices to profitably reinvigorate their relationships with customers and partners.

At VISION we transform your human systems and align your people-operational staff, managers and senior executives--to develop deeply collaborative relationships with customers and partners to produce significant uplifts in revenues and operational efficiencies. 

Companies such as Lloyds TSB, Citi, RSA, Scottish & Southern Energy (SSE), IBM, Cemex, General Motors, Telefonica, Warner Music and many others have worked with VISION to create new operating models and attack issues in a more innovative way.  To do this, VISION applies our global thought leadership in Commitment-based Management, a management discipline designed to transform relationships with customers and partners, increase efficiency and deliver accelerated business results. We do this by aligning market leading program design with intense operational support to directly address our client's challenges. At VISION we focus on rapid change and typically demonstrate these measurable business results within the first 12 weeks of an engagement.

Delivering transformational improvements

In Customer Service  we profitably transform the relationship between customers and our clients' businesses by designing a service promise that significantly raises the value of your business to your customers and significantly raises their trust in the business. We work with our clients from front to back-office to ensure the service promise is delivered sustainably, profitably and in a style suited to your organisation in order to deliver a return on investment within 1 year.

In Leadership Development we create bespoke programs of group and individual coaching and training that enables leaders to emerge more equipped to anticipate the and deliver the future. Our programs provide them with new practices to lead their organizations through the necessary changes to thrive. Many participants have not only gone on to take up more senior leadership positions but have also transformed their companies or industries..

On Efficient Capital Projects, VISION methodologies ensure that major projects are delivered ahead of schedule, more cost efficiently and with greater longer term return on investment. To drive ROI we change the culture of the team so that they think and act, not just as project managers but also as investment managers. This creates an added responsibility for delivering a project based on wider business parameters.  We also assist the senior project managers on how to effectively manage critical relationships within the project that do not report to them.  To achieve this we develop a plan that identifies the key commitments and promises required from each of the projects internal and external stakeholders. Our consultants then work with the stakeholders to publically take ownership of these commitments and map and manage the consistent delivery of their promises. Our approach breaks the project down into bite size pieces so that each stakeholder can see and celebrate the impact of meeting their sequential promises. This helps to cut cycle times and increases efficiency through anticipating emerging changes and building high levels of trust and ownership through clear commitments.  

On Call Centre Excellence, our VISION Learning Teams offering is a proprietary and copyrighted systematic program for transforming customers into promoters. Based on Commitment-based Management methodologies, VISION Learning Teams enable facilitated groups to listen to customers' calls together and use an effective listening and promising structure for improving and evaluating these calls. Our experts have over 20 years experience in facilitated coaching, but VISION Learning Teams also creates a unique peer-to-peer learning environment that embeds a new team based culture. Whether in sales or service environments, learning teams raise average performance near to the current star level and turns star agents into superstars. Our clients will attest to breakthrough results within 90 days.  

We invest with our Clients

Since we are confident about the results we can deliver, we are prepared to link a portion of our fees to the value we produce. We are willing to share the risks and the rewards.  

 EU Regulatory Information

Registered Office

VISION Holdings Limited. Registered in Ireland Number: 167355.

Registered Office: EastPoint Business Park, Fairview, Dublin 3, Ireland.

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