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AIG
Deployment of Global Strategic Solution in Europe
American International Group is the world's leading international insurance and financial services organisation, with operations in 130 countries. AIG's global businesses also include financial services, retirement savings and asset management. AIG's financial services businesses include aircraft leasing, financial products, trading and market making.
AIG Group Headquarters in the United States initiated a strategy to develop and deploy a Strategic Solution, the 'Strategic Systems Suite' (S3) to cater for all its insurance business needs worldwide. The aim of this global project was to decommission the multiple legacy systems the company utilised throughout the world. The S3 suite covers commercial lines, personal lines, accident and health, and claims.
Worldwide development
Initially, a Central Software Development Centre was established in New Jersey (US), with a mission of developing the core applications for the suite. To assist with the worldwide deployment, four Regional Deployment Centres were also established. One in Manila, to support the core software roll-out and to develop regional enhancements in South East Asia; another in Miami, to roll-out to North and South America; a third in Dublin, Ireland, to cater for Europe; and a fourth in Croydon, UK, to look after the complex markets in the UK and Ireland.
VISION, in partnership with AIG, successfully implemented the S3 suite intially in AIG Ireland, which was the largest IT project undertaken by AIG in ten years and the critical part of the global project.
The systems encompassed a full replacement of both front-end underwriting and back-end accounting systems (from a suite of legacy AS400 applications). The project had two main streams of work - modifying the front-end underwriting and claims applications to accommodate the business' requirements; and converting the data from the legacy system to the new S3 database.
Partnership
The project was completed over 18 months and involved VISION working very closely with AIG business users and management in Dublin, London and the US. VISION itself divided the work between the Dublin and Belfast offices.
On successful completion of the project, VISION began discussions with AIG around the application of S3 to mainland Europe and followed this with implementations in Poland, the United Kingdom and Russia.
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