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Case Studies

Case Studies

What we have achieved with our clients.

The best way to tell the story of VISION is to describe what we've achieved with our clients and how.

Along our journey we have been fortunate to work with companies such as IBM, Cemex, General Motors, Lloyds TSB, Citi, Scottish & Southern Energy (SSE), RSA, Telefonica, Warner Music and many others.

We pride ourselves on delivering major operational and financial benefits - fast. Here is a summary of some of our results.

We have assisted:

  • One of the UK's fastest growing utility companies to grow its customer base from 2.5m to 5m customers.
  • A major financial institution arrest a 9-year run of falling revenues to 30% growth in 12 months. 
  • One of the largest UK banks develop a mortgage service line that moved from under a 1% market share to a 10% share in 18 months. 
  • A major international mobile telecommunications company to realign its management and culture to meet  the challenges of rapid revenue growth and geographical expansion.
  • A leading North American cement manufacturer to transform into a global industry leader.  
  • One of the world's leading ATM manufacturing and servicing companies to  raise their Net Promoter Score from 6% to 66%.
  • A leading German engineering company to earn the highest profit margins in their industry.

At VISION we like to tell our stories so please contact us, and we will share with you how we have worked alongside our clients to achieve such transformational results.

 

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VISION: Case Studies: Financial Services

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AIG
Citi
euroConex
Global Investment Bank
Intelligent Finance
Lloyds TSB Scotland
Nova
Pensions Unplugged

Delivering transparent pensions online

Finance Matters wanted transparency. It wanted to empower its clients. It also wanted a customer-centric, user-friendly approach to the world of pensions and it wanted to do it online.

"This project was our number one priority. It was vital for us in seeing the company move forward," recalls Barry Coleman, Chief Executive of Finance Matters.
 
 
Finance Matters knew turning its concept of making pensions accessible into reality would be difficult.

"The speed of design and implementation was outstanding."
Barry Coleman, CEO, Finance Matters

A unique offer

What Finance Matters proposed was unmatched worldwide and gave individuals complete control over their pensions. The Pensions Unplugged concept envisaged pension scheme members being empowered to dictate where their money iss invested, who manages it and getting access to their pensions' current value.

"I knew VISION by reputation, I knew of the work they had done on Intelligent Finance and Bank of Ireland's Banking 365", recalls Coleman. "I knew they could get the job done."

Finance Matters was capitalising on moves by the Irish government to open up and promote the pensions market in Ireland. Significant tax credits on monies invested saw the pensions market grow 25% per annum, with a market value of €886 million annually.

Drilling down

VISION conducted a Design-in-Action (DiA), which Coleman considered "highly valuable, VISION drills down into the project before taking it on. It allows them to offer an accurate interpretation of what the results will be."

Prior to the DiA, Finance Matters had intended only to offer this to individuals and the self-employed rather than to companies. The DiA allowed them expand their offer, resulting in better returns for Finance Matters.

VISION scoped the business plan from a customer-centric viewpoint and, following the planning phase, teams of developers, testers, business analysts, process designers and security consultants were mobilised to create a pensions engine with integrated customer and support interfaces.

To proceed with the project, Finance Matters required further investment. VISION facilitated by establishing contact with an ebusiness solution provider, Ecceleration, which had already developed much of the software required. This cut expected costs substantially and allowed the project to proceed.

Rapid development

Speed to market was critical and the first three months of the project saw the rapid development of a prototype, allowing VISION and Finance Matters to further mould the product.

To ensure that Pensionsunplugged.com would be a success online, VISION ensured the core engine was fully scalable and the user interface intuitive and functional, enabling individuals, the self-employed and large corporations to use it with ease.

In addition to the provision of the pensions engine, the content management capabilities of Ecceleration's software were utilised to provide clients with customised news related to the scheme they had selected.

A back-office system developed enabled Finance Matters to fully maintain the system, including the aggregation and submission of requests for funds from fund managers, thereby lowering associated costs and increasing profit margins.

Users take control

Typically, pensions houses take one month to implement policy changes, but Pensionsunplugged.com functionality allowed clients to make changes online in 48 hours.

Users were empowered to control their pensions, make fund transfers, alter premium dates and amounts, and conduct comparative performance assessments of their chosen investment funds against other available options in the market.

"VISION brought a huge amount in terms of expertise and their involvement allowed us develop and deliver a range of innovative and exciting projects in the pension and investments market," said Coleman.

So impressed was VISION with the pensions offer that on completion of the project it invested €2.4 million in Finance Matters.

VISION delivered

"We wanted someone with strength in technology and business innovation who would understand our business drivers. From the outset we had every confidence VISION would deliver - they designed the business and the technology to deliver what was really important for our pioneering product", Barry Coleman, CEO, Finance Matters

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