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Case Studies

Case Studies

What we have achieved with our clients.

The best way to tell the story of VISION is to describe what we've achieved with our clients and how.

Along our journey we have been fortunate to work with companies such as IBM, Cemex, General Motors, Lloyds TSB, Citi, Scottish & Southern Energy (SSE), RSA, Telefonica, Warner Music and many others.

We pride ourselves on delivering major operational and financial benefits - fast. Here is a summary of some of our results.

We have assisted:

  • One of the UK's fastest growing utility companies to grow its customer base from 2.5m to 5m customers.
  • A major financial institution arrest a 9-year run of falling revenues to 30% growth in 12 months. 
  • One of the largest UK banks develop a mortgage service line that moved from under a 1% market share to a 10% share in 18 months. 
  • A major international mobile telecommunications company to realign its management and culture to meet  the challenges of rapid revenue growth and geographical expansion.
  • A leading North American cement manufacturer to transform into a global industry leader.  
  • One of the world's leading ATM manufacturing and servicing companies to  raise their Net Promoter Score from 6% to 66%.
  • A leading German engineering company to earn the highest profit margins in their industry.

At VISION we like to tell our stories so please contact us, and we will share with you how we have worked alongside our clients to achieve such transformational results.


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VISION: Case Studies: Financial Services

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A European first in credit card payment processing

Why did the CEO of a brave new European card processing venture say he had never before seen a project delivered to the agreed quality, cost and time constraints?

Why was VISION invited by the US parent to advise how what had been achieved could be applied to the American market?

The answers lie in what happened after Billy Saunderson, CEO of euroConex, called upon VISION. Saunderson ran the new joint venture between the US's Nova Corporation and Bank of Ireland, and recognised that the euroConex project could not be delivered without external, professional support.

euroConex set out to provide the most secure, cost effective and comprehensive card payment acquiring processing system in Europe.

Tight timeframe

euroConex wanted to become a force in the valuable, if fragmented, European market. In June 2000, it said it wanted to create a fully functioning processing system within 12 months.

euroConex knew there was much to do in a tight timeframe. VISION had to collaborate on providing programme, project and delivery management skills. VISION assembled a team of specialists who worked seamlessly with euroConex's own team led by its CIO, Grant Putre.

"Within a week, VISION appeared to be part of the business - it wasn't like dealing with a consulting company," recalls Saunderson. "They empathised with me in terms of the critical time lines I was trying to achieve."

Complex project

The project was large and complex. VISION took charge of eight of the 15 individual information systems projects, as well as the overall programme. This involved the coordination of over 100 technologies and business professionals from the US, the UK and Ireland.

Central to the project was the migration of the Bank of Ireland merchant base to a new platform, capable of supporting euroConex's challenging business targets.

Substantial development and localisation was involved on a Stratus platform and a host of other technologies, including Unix, Linux, Sun Solaris and Nortel Switches. VISION also worked on the development of a new POS terminal, capable of handling transactions across the Web.

Milestones achieved

VISION and euroConex achieved all the milestones. The technology build is capable of supporting euroConex's growth goals over a three-year period. Such was the project's success that Nova asked VISION to see how some of the pioneering innovations could be applied to the US market.

"I can say without fear of contradiction that I have never experienced a systems project of this magnitude which has been delivered within the parameters set for quality, time and cost, as was the case with this project," Saunderson said. "If VISION brings the same level of skills and application to any other potential customer then without hesitation I'd recommend them."
Bill Saunderson, CEO euroConex"

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Global Investment Bank
Intelligent Finance
Lloyds TSB Scotland
Pensions Unplugged


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