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Case Studies

Case Studies

What we have achieved with our clients.

The best way to tell the story of VISION is to describe what we've achieved with our clients and how.

Along our journey we have been fortunate to work with companies such as IBM, Cemex, General Motors, Lloyds TSB, Citi, Scottish & Southern Energy (SSE), RSA, Telefonica, Warner Music and many others.

We pride ourselves on delivering major operational and financial benefits - fast. Here is a summary of some of our results.

We have assisted:

  • One of the UK's fastest growing utility companies to grow its customer base from 2.5m to 5m customers.
  • A major financial institution arrest a 9-year run of falling revenues to 30% growth in 12 months. 
  • One of the largest UK banks develop a mortgage service line that moved from under a 1% market share to a 10% share in 18 months. 
  • A major international mobile telecommunications company to realign its management and culture to meet  the challenges of rapid revenue growth and geographical expansion.
  • A leading North American cement manufacturer to transform into a global industry leader.  
  • One of the world's leading ATM manufacturing and servicing companies to  raise their Net Promoter Score from 6% to 66%.
  • A leading German engineering company to earn the highest profit margins in their industry.

At VISION we like to tell our stories so please contact us, and we will share with you how we have worked alongside our clients to achieve such transformational results.


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VISION: Case Studies: Financial Services

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Deployment of Global Strategic Solution in Europe

American International Group is the world's leading international insurance and financial services organisation, with operations in 130 countries. AIG's global businesses also include financial services, retirement savings and asset management. AIG's financial services businesses include aircraft leasing, financial products, trading and market making.

AIG Group Headquarters in the United States initiated a strategy to develop and deploy a Strategic Solution, the 'Strategic Systems Suite' (S3) to cater for all its insurance business needs worldwide. The aim of this global project was to decommission the multiple legacy systems the company utilised throughout the world. The S3 suite covers commercial lines, personal lines, accident and health, and claims.

Worldwide development

Initially, a Central Software Development Centre was established in New Jersey (US), with a mission of developing the core applications for the suite. To assist with the worldwide deployment, four Regional Deployment Centres were also established. One in Manila, to support the core software roll-out and to develop regional enhancements in South East Asia; another in Miami, to roll-out to North and South America; a third in Dublin, Ireland, to cater for Europe; and a fourth in Croydon, UK, to look after the complex markets in the UK and Ireland. 



VISION, in partnership with AIG, successfully implemented the S3 suite intially in AIG Ireland, which was the largest IT project undertaken by AIG in ten years and the critical part of the global project.

The systems encompassed a full replacement of both front-end underwriting and back-end accounting systems (from a suite of legacy AS400 applications). The project had two main streams of work - modifying the front-end underwriting and claims applications to accommodate the business' requirements; and converting the data from the legacy system to the new S3 database.


The project was completed over 18 months and involved VISION working very closely with AIG business users and management in Dublin, London and the US. VISION itself divided the work between the Dublin and Belfast offices.

On successful completion of the project, VISION began discussions with AIG around the application of S3 to mainland Europe and followed this with implementations in Poland, the United Kingdom and Russia.




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Global Investment Bank
Intelligent Finance
Lloyds TSB Scotland
Pensions Unplugged


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